Report Personal Fraud

If you think you are a victim to fraud, take action. We take your security seriously and will investigate immediately!

Protect Your Personal Information

Federal law now allows everyone to get one free copy of their credit report every year from the three primary agencies. To obtain your free report, visit http://www.annualcreditreport.com. You should review your credit report regularly to ensure no one has opened a credit card in your name.

We will never contact you asking for your User ID, Password, Secret Word, account numbers or credit/debit card numbers. If you are contacted by someone claiming to represent the bank requesting this information, please call your preferred branch using the published phone number and report the incident.

If you feel as though somebody is trying to get in to your account or that you are a victim of fraud, please contact us immediately by phone at (866) 236-8744 or cbccustomerservice@centralbank.net.

Received a Phishing Email?
  • Does the email ask you to go to a website and verify personal information?
  • Do you recognize or are you expecting an email from the sender?
  • Does the email have misspellings or foreign characteristics?
  • Does the topic seems out of place and accuse of either winning or doing something?

If you answered yes to any of these questions, do not provide any information or open any attachments to the email. Forward any suspicious emails to cbccustomerservice@centralbank.net.

We will not ask you to verify your personal information in response to an email. After forwarding the email, you should delete it from your inbox.

Received a Suspicious Phone Call or Text?

The criminal leaves a message saying that your account has been deactivated or compromised and you should return their call immediately. This type of ploy is called Vishing. The bad guys are hoping you will share your bank account, credit card or other personal information. Call us to report this suspicious activity.

Contact the Credit Bureaus

If you have disclosed sensitive information in a phishing attack, you should contact the three national credit-reporting organizations and the Federal Trade Commission immediately to place a fraud alert on your name and identity. This will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau's fraud division:

  • Equifax
    (800) 535-6285
    P.O. Box 740250
    Atlanta, GA 30374
  • Experian
    (888) 397-3742
    P.O. Box 1017
    Allen, TX 75013
  • TransUnion
    (800) 680-7289
    P.O. Box 6790
    Fullerton, CA 92634

Report all suspicious contacts to the Federal Trade Commission at www.consumer.gov/idtheft, or by calling (877) IDTHEFT ((877) 438-4338)

File a Police Report

Filing a police report will help authorities bring criminals to justice and will help authorities gain insight on how the crime was committed.